Shipping & Return

Shipping Policy

Turnaround
All in-stock items orders are shipped within 3-7 days, Monday – Friday 10am – 5pm. Certain pieces may need to be special ordered. Please select "inquire If Available" on these items. These pieces can take 2-3 weeks, or if they are in stock they will be shipped at our in stock timeframe.

Carriers
We use the following carriers to deliver our orders:

USPS
Order Tracking If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates
We offer free shipping on all orders within the United States through First Class USPS. However, if  you request an expedited shipping option, a shipping fee will be quoted and charged.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Return & Exchange Policy

How To Exchange An Item
Your item must be in its original unused condition to be exchanged, unless there is a manufacturer defect. You must ship the exchanged item within 30 days of your purchase.

  1. Please emailchrysalisbleu@yahoo.com to request an exchange or store credit. Please explain the reason for your exchange.
  2. Please Email us for our shipping address.
  3. Include in your package a signed letter stating the reason for your exchange and the original receipt.

Return Exceptions
Some items can not be returned if they are opened.
Merchandise that has been worn, used, or altered will not be accepted for exchange.

Exchanges
In good faith, if there is a manufacturer issue with a solid gold, pendant or chain (priced separately, so exchanged as individual items), within 30 days from purchase date, it can be exchanged for the same design (if available), or an equivalent priced item. If preferred, the customer will be issued store credit to be used at their convenience.

Please note: Exchange price will match the paid price, and adjusted if bought with a sale discount.
If your purchase is past 30 days, then no credit or exchange is possible, However, if you choose to order a replacement, a 20% discount will apply to another pure gold item.

We aim to make your experience the best possible.
Thank you,
Chrysalis Bleu, LLC